Appointments

Compassionate Care for Every Patient.

Bernadette Shephard

Practice Manager

General Appointments

Our General Appointments are designed to ensure that every patient receives the appropriate level of care. We advise all patients to arrive 30 minutes prior to their scheduled GP appointment to allow for essential health checks (715, 721, 723). These appointments may be with an Aboriginal Health Practitioner/Worker, clinic nurse, or doctor, depending on the care needed.

Appointments
All appointments are 30 minutes. If you require a longer appointment, this can be requested at the time of booking — please advise the receptionist.

Patients are first seen by the Aboriginal Health Practitioners/Workers or the Clinic Nurses. If you do not wish this to happen, please let the receptionist know.

Walk-in appointments are available daily and are triaged by the clinical team. If your condition is triaged as urgent/emergency, the clinic staff will contact the ambulance service and you will be transferred to the Port Augusta Hospital Emergency Department.

Telehealth Appointments
Telehealth appointments can be made through reception by phoning 8642 9991.

Home Visits
Home visits can be arranged for regular clients whose condition prevents them from attending the clinic. These are arranged on a case-by-case basis. Please speak to the clinic staff for more information.

Translation Services
Please advise us if you require an interpreting service, or if you require the National Relay Service for hearing and speech impairment.

Eligibility

The eligibility for access to Pika Wiya Health Service is primarily limited to Aboriginal and Torres Strait Islander people residing or visiting the Pika Wiya catchment area.

Recalls and Reminders

Our practice uses an SMS system for appointments reminders.

Letters are sent to your home address for other type of health reminders such as immunisations, cancer screening test and health checks etc.

Please advise the reception staff if your contact details change or you do not want to receive the SMS reminders.

When and Where

General appointments are available Monday to Friday from 9 AM to 5 PM at our clinic located at 40-46 Dartmouth Street, Port Augusta.

Please contact the clinic reception to schedule an appointment.

Contact Information

For more information or to schedule an appointment, please contact our team at (08) 8642 9991.

Communication and Telephone Policy:
Email communication is discouraged, as it cannot adequately protect your personal information. All medical matters are best discussed directly with your treating clinician.

If you need to speak with a clinician and they are unavailable, a message will be left for them to return your call. Clinicians return calls when they are not consulting, which may take up to a couple of days. If your matter is urgent, please let our reception staff know so they can triage your call appropriately.